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Privacy policy

Vicor Corporation and its wholly owned subsidiaries (Vicor) are committed to protecting your privacy. We have prepared this Privacy Policy to describe to you our practices regarding the information we collect from users of our website. The following Privacy Policy describes privacy practices for vicorpower.com (the “Vicor Web sites”) which includes our related electronic commerce site store.vicorpower.com, (the “Vicor Store”). By visiting our websites, you consent to the information practices described in this policy.

Who we are, and how to contact us

Vicor Corporation
Corporate Headquarters
25 Frontage Road
Andover, Massachusetts, 01810-5413 USA

The following are Vicor wholly owned subsidiary companies covered by these terms:
VI Chip Corporation
Picor Corporation
Vicor BV

"Information” is defined as that data transmitted to Vicor in order to enable the business to business sales process. This information is typically business contact information, company name, company location, product requirements (design, quantity, pricing) and shipping addresses that enables Vicor to transact business with the website user’s company.

1. What information do we collect from you?

Vicor collects information such as your contact information (name, email address), billing/shipping information (credit card number, shipping address), or preferences (product interests relating to the products we may sell). When submitting information on an online form, we will identify which fields are required in order to fulfill your request. While taking advantage of services available while visiting our websites, we may ask that you provide certain information about you and your company. For example, we request contact information when you set up an account online and purchase products or services.

Anonymous data collected via technology

A cookie is a small data file that a website may send to your browser and which may then be stored on your hard drive. Our websites use cookies to simulate a continuous connection — we may use the information to recognize your computer when you visit our website, "remember" information about your preferences and session and allow you to move within areas of our websites without reintroducing yourself. Our Web server automatically collects the address of the website that you came from before visiting our site, which browser you used to view our site, and any search terms you have entered on our site. Our website may also use other technologies to track which pages on our websites our visitors view. This information helps us understand how visitors use our website.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer 11 you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, "Advanced" and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

We may create Anonymous Data records from the information that you provide by excluding information (such as your name) that makes the data personally identifiable to you. [We do however collect "domain" information which may link company names at the aggregate level.] We use this Anonymous Data to perform statistical analyses of users' aggregate behavior so that we may enhance the content of our services including improving site user experience and product offerings.

2. How will we use the information we collect?

Information submitted on this website will be used for the purposes specified in this privacy policy. In addition to the uses identified elsewhere in this privacy policy, we may use this information to:

  1. fulfill requests for products, services or information,
  2. measure and improve the effectiveness of our websites, our marketing endeavors or our services and offers
  3. improve your browsing experience by personalizing the website
  4. tailor our online store to your preferences,
  5. administer surveys,
  6. send marketing communications related to our business
  7.  other business purposes, such as send information (other than marketing communications) to you which we think may be of interest to you by post or by email
  8. or similar technology;

3. Do we share your information with other companies?

Vicor has appointed a number of distributors and sales representatives around the globe who may contact you at our request to provide you with the information and guidance that you need. You may also contact our authorized distributors separately. We, and our authorized distributors, may share your information in order to provide you with the most up-to-date options and either party may contact you, with the full knowledge of the other party, with updates and other valuable information.

Vicor may need to share information with third parties in limited circumstances. For example, we may release information to third parties to perform services on our behalf such as; fulfilling our customer’s orders, sending marketing communications from Vicor, delivering packages, conducting research or surveys, sending regular mail and e-mail on behalf of Vicor, or processing credit card payments. Vicor does not disclose information to third parties without your permission.

These third parties are required under contract not to use your information other than to provide the services requested by Vicor and to guarantee to our satisfaction that they have sufficient processes in place to ensure the security of your data while it is in their care. You expressly consent to the sharing of your information with our contractors and third party service providers for the purpose of providing services to you.

From time to time, we may be required to provide information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. We may also release information in the event of a corporate sale, merger, reorganization, dissolution or similar event. The Vicor Companies are affiliated entities and wholly-owned subsidiaries of Vicor Corporation. As such, any information you may provide to us either online or offline may be combined or shared between current or future Vicor entities and subsidiaries.

VI Chip Corporation
25 Frontage Road, Andover, Massachusetts, 01810-5413 USA

Picor Corporation
1 Albion Road, Lincoln, RI 02865 USA

Vicor Japan Co., Ltd.,
Forcast Gotanda Bldg 6F, 8-9-5, Nishigotanda, Shinagawa-ku, Tokyo 141-0031

4. Changing your mind about marketing messages and keeping your details up-to-date

If your information is currently being used to send you marketing communications, you can opt-out at any time. All marketing email and direct mail communications from Vicor tell you how to stop receiving them. Note that we may retain changed or deleted information in our archives.

5. Other websites

This Privacy Policy does not apply to other websites that may be accessible through the Vicor sites. Our sites contain links to other sites operated by third parties. We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

6. Where your information is processed, and how we keep your information secure

Your information may be processed both in and outside of your own country. When you submit your details, and in whichever country you are situated, you agree to the data being transferred to the USA where the information is hosted on Vicor’s secure servers. If you are in the European Economic Area your data will be processed under the terms of the European Directives 95/46/EC and 2002/58/EC respectively and protected under International Chamber of Commerce Data Transfer Agreements.

If you are not in agreement, please do not add your information on any of our sites. Vicor is committed to protecting the security of the information you provide. We use a variety of industry-standard security technologies and procedures to help protect your information from unauthorized access, use, or disclosure.

The Vicor Website uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our Customer Service group operates over a private, secure network.

We store information behind a computer firewall, a barrier designed to prevent outsiders from accessing our servers. We may also require you to enter a password to access your account information. In addition, Vicor protects your information from unauthorized physical access by storing your information in a controlled facility. Except as provided elsewhere in this Privacy Policy, Vicor limits access to information in electronic databases to those persons (including employees and contractors) in Vicor's organization who have a business need for such access and those persons are under contract to keep your data secure.

Although we cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Vicor cannot ensure or warrant the security of any information you transmit to us by email and you do so at your own risk.

7. Safe shopping policy

When you create an online account on the Vicor Website, you need to select a password that you will remember. It must be at least 6 characters. To maximize your level of protection, you should choose a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your passwords or any account information.

Whether you purchase our products through our online Vicor Store or by contacting Customer Service, we have security measures in place to protect against the loss, misuse, unauthorized access and alteration of the information under our control.

We do not store credit card numbers in our systems – we merely pass it along using secure communications to our payment processor. Both Vicor and our payment processor are compliant with the Payment Card Industry (PCI) Data Security Standard.

8. Access to your information

If you live in the European Economic Area, you are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to see the information we hold about you, please contact your local office in writing with your request. Click here for contact details.

We are entitled by law to charge a fee to meet our costs in providing you with details of the information we hold about you. We are also legally obliged to request that you to provide us with identification so that we can be certain that you are entitled to receive the requested data.

9. Changes to this privacy policy

Because our websites and businesses will continue to implement new technologies and improve the services and features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats we deem acceptable, so that you will always know what information we collect online or offline, how we use it and what choices you have. If we change our information practices or this Privacy Policy in such a way that your information may be used or shared in a different manner, we will give you the opportunity to opt-out of having your information used or shared in that new manner.

This privacy policy was last revised in August 2014.